Support Ticket Routing
Route Every Ticket to the Right Team, Instantly
The Challenge
- • Misrouted tickets waste time and frustrate customers
- • P1 incidents from enterprise customers get buried in the queue
- • Manual triage is inconsistent across shifts and agents
- • No systematic way to identify declining customer sentiment before churn
How LasaAI Solves This
LasaAI classifies tickets by category and urgency, routes to the right team, and auto-escalates P1 incidents — with human oversight for edge cases. Your support team focuses on resolution instead of sorting.
Ready-to-Use Solutions
Ticket Auto-Triage
Classify, route, alert on P1 from enterprise customers
triage_results, p1_count, alerts_sent
Customer Sentiment Monitor
Calculate composite health score, alert CSM on drops
sentiment_scores, risk_assessment, recommended_actions
Escalation Router
Identify stuck tickets, auto-escalate with context package
escalations, escalation_decisions, notifications_sent
Support Quality Analyzer
Sample tickets, score agents, identify coaching opportunities
team_summary, agent_scores, coaching_recommendations
4 solutions available in this category
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